General

What games can I watch?
Non-televised Saturday 3pm KOs + Friday/Sunday games – Outside UK and Ireland, Channel Islands and Isle of Man only Non-televised midweek games – Worldw...
Thu, 7 Mar, 2024 at 4:04 PM
What devices/browsers can I watch on?
Laptop/desktop – Windows 8.1/10/11 and recent versions of MacOS. Mobile – Most modern iOS and Android devices run the latest versions of their respectiv...
Thu, 7 Mar, 2024 at 4:08 PM
Does my live video subscription allow access to live audio commentary when a match cannot be broadcast?
Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live (e.g. because it has been picked for Sky TV broad...
Thu, 7 Mar, 2024 at 4:14 PM
When does LIVE VIDEO start?
Matchday coverage starts 30 minutes ahead of kick-off with our Robins TV Matchday Live program;  featuring four-cameras multi-angle multi-replay product...
Thu, 7 Mar, 2024 at 4:15 PM
When does Live Audio start?
Live audio offers fans live matchday commentary provided by our broadcast partners at BBC Radio Bristol for every game during the season.
Thu, 7 Mar, 2024 at 4:16 PM
How do I get a refund?
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectifie...
Thu, 7 Mar, 2024 at 4:19 PM
Can I get an illegal feed?
All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegall...
Thu, 7 Mar, 2024 at 4:20 PM
I’m receiving a “media not found” message
closeThe matchday show on video player will be live thirty minutes ahead of KO and audio commentary will only be live during a match.  If the game has k...
Thu, 7 Mar, 2024 at 4:21 PM