Technical

I receive an ‘unauthorised country’ message when trying to access the live video?
Games are available in line with the geo-restrictions above. If you receive this message, the game is not available in your country or territory. If you...
Thu, 7 Mar, 2024 at 4:06 PM
Can I watch the game on my Smart TV, or cast to my connected devices?
Casting is prohibited by EFL regulations. Smart TV browsers are not supported but may work. Game consoles/Amazon Firesticks or other third party devices...
Thu, 7 Mar, 2024 at 4:07 PM
I’m stuck in a login loop, or when I click Play the website does nothing
Please ensure that your web browser cookies are set to  ‘allowed’ in your privacy and security settings. If you fail to do this, it may mean that you are un...
Thu, 7 Mar, 2024 at 4:09 PM
My feed is buffering
Please check your connection speed – a minimum of 4mb/s bandwidth is required to view. SpeedTest is a handy tool for this.  Also, be aware of the usage ...
Thu, 7 Mar, 2024 at 4:11 PM
What are the system requirements?
Your device needs to comply with the following minimum system requirements: Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GH...
Thu, 7 Mar, 2024 at 4:17 PM
What are the internet connection requirements?
You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding ...
Thu, 7 Mar, 2024 at 4:18 PM
I’m having issues with my video or audio feed. What can I do?
During the game, please report your technical issues to Bristolcitytvsupport@streamamg.com who can investigate whether there is a problem with the broadcast...
Thu, 7 Mar, 2024 at 4:18 PM
Where can I download the app?
You can find the download the official app on the following link: Apple Users - BRISTOL CITY FC OR Android Users - BRISTOL CITY FC
Thu, 7 Mar, 2024 at 4:25 PM